David Chen

Scheduling in home care sounds like logistics. In David's hands, it is an art form. He manages the intricate puzzle of matching over a hundred caregivers to the families they serve -- accounting for languages, personalities, commute times, and the specific preferences that make each client comfortable.

David came to Signature Care from the hospitality industry, where he coordinated operations for a boutique hotel. That background shows: he treats every client's schedule with the same precision a concierge would bring to a VIP guest's itinerary. When a caregiver calls in sick at 6 AM, David has a backup plan before the family even knows.

What families notice most is consistency. David's scheduling system ensures clients see their regular caregiver 95% of the time -- far above the industry average. He knows that for a senior with dementia, a familiar face is not a convenience. It is a necessity.