Sophie Tremblay

Before joining Signature Care, Sophie spent years in healthcare recruitment and quickly realized that most agencies prioritized filling shifts over finding the right person. At Signature Care, she built a recruitment process designed around one question: would I trust this person to care for my own mother?

The answer is no for 95% of applicants. Sophie's screening process includes background checks, skills assessments, personality profiling, and scenario-based interviews that reveal how a caregiver handles the moments that matter most -- when a client is confused, frustrated, or simply lonely.

But Sophie's work does not end at hiring. She leads ongoing training programs, mentors new caregivers through their first assignments, and checks in regularly to ensure they have the support they need to do their best work. The result: a 96% caregiver retention rate and a team that genuinely loves what they do.