Privacy Policy

Signature Care ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with Quebec's Law 25 and applicable federal privacy laws.

Information We Collect

We collect information that you provide directly to us, including contact information, health and care-related information, payment details, and communications with our team.

How We Use Your Information

We use your personal information to provide and coordinate home care services, communicate with you about your care, process payments, improve our services, and comply with legal requirements.

Information Sharing

We do not sell your personal information. We may share your information with caregivers assigned to your care, healthcare professionals, service providers under confidentiality agreements, and legal authorities when required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with Quebec healthcare record retention requirements.

Your Rights

Under Quebec law, you have the right to access your personal information, request corrections, request deletion (subject to legal requirements), withdraw consent, and file complaints with the Commission d'accès à l'information du Québec.

Privacy Inquiries

For questions about this Privacy Policy or to exercise your privacy rights, please contact our Privacy Officer at privacy@homecare.ttcapital.ca or 514-555-0123.